What makes a great property management company? According to the review site Three Best Rated, a great property management company needs to stand out from the competition based on a wide range of criteria. The Best Rated applies a 50-point inspection in their analysis to conduct a comprehensive assessment to determine the top three providers in their class for a given service.
Property management in San Jose is extremely competitive because it exists in a highly populated region with a robust and competitive real estate market, as well as a population of high income earners, compared to other parts of the U.S.
When conducting their comparisons, Three Best Rated looks at the full range of service providers in a given category to find the top three in their class. For San Jose property management, Three Best Rated named Intempus Property Management as a Bay Area standout, in the top three amidst the hundreds of other property management firms in the area.
Reputation of the San Jose Property Management Firm
Criteria used to determine the best San Jose property management company included an assessment of the company’s overall reputation in the market. This assessment included an analysis of independent consumer ratings and reviews, such as on Yelp, BirdEye.com, and Google, to determine the company’s reputation in the market and to assess how trustworthy the firm is, complaints, if any, and other criteria.
One of the ways that Three Best Rated assessed the reputations of San Jose property management companies was to review their social media profiles, including how often information is updated, the number of followers a company has, as well as comments and interactions with profile visitors.
At Intempus Property Management, we know that social media is a convenient place for our clients and the general public to ask us customer service questions and provide feedback, so we put a special emphasis on actively managing our social media communications.
In addition, the Three Best Rated assessment takes into account the property management company’s experience in the industry, licenses and permits, ownership history, years in business, and the full range of services it offers to clients. It also assesses company personnel’s availability for clients, including operating and business hours. The review service even looks to see if the property management firm has an online chat feature on their website to make it easy for clients and prospective customers to get help.
In business for over a decade, Intempus manages hundreds of properties, from San Jose to Santa Rosa, and beyond. We leverage our experience in the industry to deliver the highest level of service we can for landlords and tenants alike.
Property owners rely on Intempus to solve problems where other companies have failed. For example, one reviewer on Yelp shared a story of how Intempus helped a them when they were “flailing about, juggling multiple contractors, insurance, tenants, and the current management company desperately,” until a member of the Intempus team stepped in “like a magician and just started putting things back on track; pushing things along and moving things forward as needed; he expertly handled all aspects of the highly stressful and chaotic ordeal for us. He even went head on and tackled an issue we had with the current management we used at the time. He really went above and beyond in proving to us that he really would take care of everything for us-every detail and aspect of rental management and more.”
Range of Property Management Services Provided
Intempus Property Management is proud to have achieved the upper echelons of service we provide to our clients. Just of few of the services that Intempus offers, which were noted in the Three Best Reviews study, that got 5-star ratings include:
- Residential and commercial property management
- Online bill pay
- Online maintenance requests
- Online applications
- Financial management, including accounts receivable and collections, financial reporting, escrows and refinances, investment property management
- Building and appliances maintenance
- Architectural and interior design services
High-Level of Customer Service
In addition to the types of services offered, Intempus was named one of the top three San Jose property management companies because of the convenience and high-level of service we offer to our clients. Areas of client service where Intempus received 5-star ratings include:
- Location proximity within San Jose city limits, plus multiple branches for easy accessibility for clients throughout the Bay Area
- Specialization and expertise in property management
- Unique services offered by the business
- Responsiveness quality on the phone, so customers never feel ignored
Another key area where Intempus stood out in the top three of San Jose property management firms was in pricing. Providing a high-level of service and competitive pricing do not always go hand-in-hand, but again, Intempus received 5-star reviews to be named one of the top three property management firms in the San Francisco Bay and Silicon Valley areas. Pricing criteria where Intempus came out on top included:
- Offering authentic discounts to customers
- Competitive pricing compared to other firms in the area
- Offering a fair price in exchange for the best service available in the area